Frequently Asked Questions

What are the hours of operation of the Collector's office?

Regular hours of operation are 8:00am to 4:30pm.  Depending on the day of the week that the tax payment deadline of October 15 falls, the office will, for taxpayer convenience, extend hours of operation from 8:00am to 6:00pm for a few days prior to October 15.

Why did my taxes go up if everything is the same as last year?

If the value and/or the millage have increased since the prior year, the current tax bill will be higher. Tax is calculated by multiplying the effective value times the millage.

Why did my property value increase?

The Assessor establishes the value of your property. The Collector does not assess property, for assessment information go to the Assessor’s Website.

Why did my bill go up if I turned 65 last year and I thought that would freeze my taxes?

Amendment 79 does place a freeze but only on the assessed value and not on the millage. If the millage goes up, the tax bill goes up. Also, if you make substantial improvements to your property (a swimming pool, additional square footage, etc.) your taxes will go up.

Do I still owe taxes if I sold my home, divorced, or moved out of Saline County?

A personal property tax bill is created from anything that was assessed between January 1 and May 31 of the last calendar year. If a couple was married and assessed together but divorced during the year, they are still responsible for the combined tax bill. A real estate tax bill is created from the owner of the record on January 1. If a property was sold during the year, closing documents will explain the responsibility of the buyer and the seller concerning the tax bill.

Why do you make me write two checks when I’m delinquent?

The director of the Division of Local Affairs and Audits requires every county collector to keep all tax dollars in a separate account, delinquent taxes and current taxes.

What is a special assessment?

It is an assessment levied to pay for the cost of an improvement district.

What is an improvement district fee?

When property owners would benefit from a local service or improvement a charge (the improvement district fee is added to the tax bill).  Examples of such local services or improvements include:

  • Several Volunteer Fire Department dues are collected with real estate taxes.
  • Suburban & Municipal Improvement Districts, collected for improvements or construction of streets, sewer systems, off-street parking of vehicles, sidewalks, and recreational areas.

What is a homestead credit?

In November 2000, Amendment 79 was passed by Arkansas voters. This law allows a credit of up to $350 on the general taxes of an eligible taxpayer's real estate tax bill. For more information, contact the Homestead department of the Assessor's Office at 501-303-5625.

What action do I take if my mortgage company is supposed to be paying my tax on my home?

If the tax bill has been sent directly to the mortgage company, check with us to make sure your taxes have been paid. If the mortgage company was supposed to pay but did not, direct the mortgage company to contact our office at 501-303-5620.

What is the VA "Veterans Administration" exemption?

A disabled veteran who has been awarded special monthly compensation by the Department of Veterans Affairs for service-connected one hundred percent total and permanent disability shall be exempt from payment of all state taxes on the homestead and personal property owned by the veteran.

How do I apply for a VA exemption?

In order to apply for a VA exemption, a current copy of your Summary of Benefits letter from the VA should be on file in the collector's office on or before December 31. To request a copy of your Summary of Benefits letter, call the Veteran's Administration office at 1-800-827-1000. Link to form examples - coming soon.

What is the tax collection procedure?

Personal property taxes (cars, boats, trailers) must be collected before or with real estate taxes. Real Estate cannot be collected without Improvement District fees. Real Estate tax paid by a mortgage company does not have to be paid with personal property. The Collector’s office will not accept a current payment if you have delinquent taxes, we must collect delinquent taxes first.

How are my property taxes disbursed?

Approximate property tax distribution as follows (different for each tax district): Schools (74%), County (8.9%), Roads (5.3%), Library (3%), and Cities (8.2%).

For your exact tax distribution, go to the Tax Distribution page and select the proper school district and governmental jurisdiction.

Why am I charged additional fees when I pay my taxes with a credit, debit card, or e-check?

The service provider Information Network of Arkansas (INA) charges a convenience fee to you for paying on-line. This fee is approximately 3%; Saline County does not receive any portion of this fee. Link to Portal Fees for Electronic Tax Payments - coming soon.

What happens to my real property if I don’t pay my property taxes?

By law, if a parcel is not paid within two years of being certified to the Arkansas Commissioner of State Lands, it is to be offered for sale at public auction. For more information, visit the Commissioner of State Lands web site

If I am one day late past the October 15th tax deadline, will you forgive the penalties and interest?

We are asked that question many times every day. We will waive penalties and interest if we have made an error. By law it is the tax payers’ responsibility to provide the Collector’s office with an accurate address. If you do not receive a tax statement before March 15 each year, call us. We keep all returned mail and we actively search for addresses, but it is your responsibility to keep us informed.